Email. Instant Messaging. Voice mail. Teleconferences. Convenient? Yes. But what impact are these techonologies having on good, old fashioned manners? What can be difficult to say face to face becomes pretty easy to say in an email. Workloads are high, days are long and with portable technology, many of us don't leave work at work anymore. The effect? Stress. Rudenss in the office seems to be on the rise and can have a surprising effect on retention and your business.